CASE STUDY In the summer of 2010, Insurance3, a personal and commercial property insurance company located in Dallas, Texas, started shopping for an IP PBX phone system to replace their outdated Nortel Meridian that they had had for the past 12 years. With their Nortel system, Insurance3 and its employees were unable to operate the functions of the phone system offered, because they had to call a service person out to their office to reco

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