The June 2023 report presents 24 award-winning insurer digital initiatives from 65 submissions, highlighting key themes. Many projects focused on automating manual workflows with RPA and low-code/no-code platforms to improve efficiency. Customer engagement is shifting to backend enhancements, such as better claimant communication, self-service inspections, onboarding, and easier payments. Insurers are also prioritizing ease of doing business, with L/A/B carriers streamlining quoting and sales processes for agents and policyholders, and P/C insurers simplifying submissions and self-service interactions.

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