Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand V oIP end points. Spread across the US and Europe, staff found that troubleshooting quality issues were time-consuming and labor-intensive. Although they could drill down into detailed logs, nothing was correlated which meant looking at data piece by piece and trying to correlate it manually. Although the V oIP vendor had supplied a monitoring tool it could not give them the insight they needed to resolve quality issues. End to end visibility PGDS knew it needed deeper insight, fast. T elecommunications T eam Manager, Gary Foulger says: “We looked at various tools but nothing gave us the deep information Prognosis does. “It’s key for us to

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