Case Study

ING Belgium blends learning to make its employees more versatile

ING Belgium blends learning to make its employees more versatile

Sente, Leadership Development Manager ING Belgium. ING Belgium conducted a major strategic planning exercise for its OneBank Vision 2015 to be “the” “preferred” direct universal bank in the Belgian market. The strategy has three pillars – customer centricity, operational excellence and to be a top employer. It has identified six “mindsets” supporting a cultural change and helping to achieve the goal of top employer. Those 6 mindsets

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