Case Study

Influencing Performance Through Leader Rounding

Influencing Performance Through Leader Rounding

Huron Consulting Group partnered with a 450-bed Texas hospital to enhance patient experience by implementing leader rounding supported by technology. Huron helped establish a systematic approach to ensure consistent, high-quality rounding that improved staff engagement and focused on key HCAHPS domains, including nurse and doctor communication and staff responsiveness. Their collaboration drove measurable improvements in patient satisfaction scores, contributing to better overall hospital ratings and a more responsive care environment.

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