C ASE STUD Y Influencer Training ® Drives Rapid Adoption of Process Improvement Tool at Xerox Frustrated, Joyce Geier and her team in Xerox’s Corporate Lean Six Sigma Office had just developed an implementation plan they knew to be flawed. Yet how were they supposed to disseminate a new process improvement tool—called QwikSolver TM —to a corporation of 50,000 employees? Months later, reflecting on what was ultimately a successful deploymen

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