CASE STUDY INDUSTRY LEADING TECHNOLOGY AT WORK "How do we help the state, our residential customers, the small businesses, and small industrial companies prosper? One way we do that is by combining technology with reliable electrical power to keep rates affordable." Jesse Langston, Vice President, Retail Energy, OG&E Energy Corp. CUSTOMER PROFILE OG&E publicly expressed its intent to avoid building any incremental fossil- fueled generating capacity before the year 2020. The decision is based upon an assessment of their growth rates, generation capacity, and potential higher usage rates for customers. Expecting customers to carry cost increases is not a desirable solution. A smarter grid, enabled by communications infrastructure, proved an ideal starting point. The Oklahoma City-based util

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