THE CHALLENGE Leaders at Indiana University (IU) Health’s Emergency Management department were looking for an easier way to contact the right people for a range of urgent communications. These included severe weather warnings, executive-level notifications of key systems being down, patient transfers and fire drills. Relying on the manual process of people placing phone calls to get the right staff in place had become more time consuming and more inefficient as the organization and its demands grew. Additionally, management wanted to have a clear report of who contacted whom and when. Fire drills alone were exposing the problem: Emergency Management is required to conduct one fire drill in every building, during every shift, at least once a quarter. With the number of buildings

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