RMF Auto Service faced challenges with customer trust and a plateaued Average Repair Order (ARO) of $225 after opening a second location. By implementing AutoVitals' Digital Vehicle Inspections (DVI), RMF significantly increased customer approvals and trust. The transparency provided by educational notes, pictures, and videos in the DVI allowed customers to better understand recommended repairs, leading to more informed decisions. As a result, RMF saw a 2.3x increase in ARO, a 50% boost in weekly revenue, and a 4.8-star Google rating, reflecting enhanced customer confidence.

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