Case Study
Inconsistent Delivery Network
CUSTOMER CHALLENGES This customer was purchasing Diesel Exhaust Fluid (DEF) from a competitor but was bothered with the lack of consistency in the delivery. Almost every time they received an order, it was being delivered by a different supply chain partner. Frequently these supply chain partners would just show up and top off the customer’s tanks with product when they didn’t need the additional inventory. In addition, the customer received i