Company Background Founded in 1992, InComm is the acknowledged industry leader in prepaid card and transaction technologies. It offers the industry’s largest prepaid product suite, including gift, wireless, games, long distance, music, and reloadable debit cards. Its partners include MasterCard, Visa, American Express, Old Navy, AMC Theaters, Starbucks, and many more household names. Bottleneck in Software Development Software testing and development at InComm was falling behind because it took weeks for new test environments to be provisioned. The IT operations group was overwhelmed with demands for new production systems, which had first priority, so fulfilling requests for testing and developing suffered. “The IT group was just overflowed with requests. They needed a

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