Case Study

Improving The Delivery Of Service To Residents Of Chicago While Reducing The Cost

Improving The Delivery Of Service To Residents Of Chicago While Reducing The Cost

THE CITY OF CHICAGO’S 311 SYSTEM IMPROVING THE DELIVERY OF SERVICE TO RESIDENTS OF CHICAGO WHILE REDUCING THE COST Fact Sheet SERVICE FOR CITIZENS…AND BOTTOM-LINE RETURNS FOR LOCAL GOVERNMENT DEPARTMENT OF BUILDINGS ELIMINATES DUPLICATES, SAVES MONEY By ordinance, Chicago landlords are required to maintain building heat at certain levels throughout the day. Tenants who believe their landlords violated the ordinance can file a report through 3

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