ORGANISATION ACT Planning and Land Authority INDUSTRY State Government SOLUTION BENEFITS AT A GLANCE y Improved business processes y Enhanced collaboration y Increased accountability and transparency y Legislative compliance y Improved knowledge sharing culture Improving service delivery to ACT citizens using Objective ECM With the introduction of the Territory Records Act 2002 and as part of the ACT Government’s overall strategy to improve service delivery to ACT citizens, the Government decided to implement an Integrated Document Management System (IDMS) throughout its agencies. The ACT Planning and Land Authority (ACTPLA) was selected as the pilot agency due to the diverse range of information the organisation handles on a regular basis. ACTPLA is the ACT Government statuto

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