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Improving Passenger Experience On A Financially Sustainable Basis

Improving Passenger Experience On A Financially Sustainable Basis

Hitachi Consulting
Pages 2 Pages

Transportation Sector Business Challenge With millions of passengers passing through this major European airport, providing good customer service, while maintaining full, post 9/1 1 regulatory security compliance was increasingly challenging. Customers wanted to spend less time in queues and more time shopping, so Hitachi Consulting was brought in to help change the operational culture. Approach The Hitachi Consulting and client proje

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