Page 1 © COPYRIGHT 2009 Dechert-Hampe & Co. Case Study Improving Operations Through Teamwork Situation Industry surveys showed that a manufacturing firm ranked as having the best quality product in its industry, but that its lead times were 30% higher than any of its competitors. To gain marketshare and increase business volume, the firm decided to reengineer its operations to reduce lead time to match or exceed its competito

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