A statewide health and human services agency faced challenges with an outdated Medicaid Enterprise System that threatened stability, slowed processing, and risked service quality for members and providers. Partnering with Conduent, the agency executed a full technology stack upgrade across 10 environments, including production, testing, and development, with redundancy and service continuity ensured before launch. The 18-month project was delivered on time and within budget, improving claims and eligibility processing, reducing downtime, enhancing system stability, and ensuring reliable services. Ultimately, the modernization improved access to benefits and provided tools to achieve better healthcare outcomes for constituents.

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