With populations aging and chronic disease increasing worldwide, healthcare systems everywhere are grappling with how best to deliver high-quality care and manage costs. In Israel, studies conducted by Maccabi Healthcare Services, the nation’s second largest HMO, revealed a close link between frequency of care de- livery and health outcomes in patients with chronic conditions. Prompted by these results, Maccabi, in conjunction with the Gertner Institute, established the MOMA Video Conferencing Call Center for Chronic Conditions in July 2012. MOMA repre- sents a new, technology-based service delivery model designed to minimize the number of hospitalizations and visits to specialty clinics by chronically ill patients. Based on an integrated, Electronic Medical Record (EMR)-centered, H

Join for free to read