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Improving hand hygiene

Improving hand hygiene

GE Healthcare
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Beyond “secret shopper” Before looking to a technology solution, Summerville had monitored hand-washing with the traditional “secret shopper” process: Once per month, a staff member circulated through care areas, observed clinicians entering and leaving rooms and manually recorded whether they washed their hands. This method yielded about 700 observations per year, which the hospital viewed as an insufficient assessment of policy complian

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