Watauga County Schools is located in Boone, North Carolina and is made up of eight K-8 elementary schools and one high school, all serving a population of 4,700 students as well as teachers and staff. When Jeff Trexler joined Watauga County Schools as its new Director of Facilities and Maintenance, he inherited facilities management application that wasn’t quite getting the job done. For example, the tool didn’t offer search or filter capabilities—forcing maintenance technicians to scroll through every work order to find their own. While most technicians learned how to deal with this issue, it still contributed to wasted time and lost productivity. Trexler also suspected that the ownership costs were too high, both in terms of licensing costs as well the inefficiencies it caused, and qui

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