Case Study With CRM, Pasteur Cerba has a better overview of the customers and the results of the sales teams Improving customer service with Microsoft CRM ©2010 Avanade Inc. All rights reserved. About Company Pasteur Cerba is a specialised analytical laboratory that belongs to the French group Cerba European Lab. With 550 employees, it has an annual turnover of EUR 100 million. The laboratory's area of activity covers

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