Customer Q&A Improving customer relations with innovative new services and convenient access to data axway.com RTE (the French transmission system operator) has embarked on an ambitious API-driven business transformation project to open up its information system to RTE customers and partners. The key strategic goals of the initiative are to improve customer experience and meet the regulatory requirement to share public data. Stéphane Ménozzi, API Services Lead at RTE, explains. Challenge • Provide convenient, real-time access to data • Gain visibility into who received what file containing what data Solution • Modernize IT by replacing traditional file-transfer with secure APIs • Monitor data exchange and usage Results • Accelerate data use with innovative new services • De

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