Case Study

Improving Communication At A Historic Five-Star Hotel

Improving Communication At A Historic Five-Star Hotel

CASE STUDY CLARIDGE’S HOTEL, LONDON CUSTOMER PROFILE Company • Claridge’s Hotel Industry • Hospitality Key Features • Five star luxury retreat in busy central London • Majestic Art Deco building, first opened in 1854 • 203 rooms and suites; three restaurants, two bars, business center and health spa • More than 300 staff members • Frequented by celebrities, royalty, statesmen, socialites and business elite Located in the he

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