“BEST PRACTICES” RESULTS ? Certrec captured workforce “tribal knowledge” then translated it into compliance procedures through a standardized template. ? Certrec implemented a systematic approach to compliance training—graduating personnel with a high commitment to proactively managing reliability compliance requirements. ? Upon completion, the utility culture demonstrated a marked improvement in compliance procedures and KPIs. CERTREC APPROACH Through its Office of NERC Compliance, Certrec designed a gap analysis program to benchmark the utility’s compliance infrastructure across its fleet. Many key performance indicators were assessed, including these critical three: 1. Structural - Assess the organization, roles, responsibilities, capabilities, legacy processes, and contro

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