Helping You Manage the Lifecycle of Your Assets Company gains better visibility into assets and maintenance contracts, enabling faster RMA turnaround and a simplified TAC case process Improved Maintenance Contract Management Ensures Equipment Coverage, Reduces Complexity CHALLENGE A healthcare organization frequently submitted equipment replacement requests to the manufacturer, Cisco, for their hospital phones, but with so many return merchandise authorizations (RMAs) being processed, the Organization lost track of which phones had been replaced and which had not. The Organization was creating new contract numbers for each maintenance request and managing device information using spreadsheets, making it difficult to find equipment information for opening the necessary new cas

Join for free to read