Introduction For rural health care providers, waiting can be hard, especially when it comes to receiving payments. With ever-changing governmental rules and regulations, slim reimbursement margins, and payer contract alterations, a solid revenue cycle management (RCM) solution has never been more important. Healthcare providers are turning to technology more and more in an effort to increase productivity while lowering costs. As a result, RCM providers must focus on not only delivering a quality product, but supporting that product the best way possible, as quickly as possible. For Glacial Ridge Health System, located in Glenwood, MN, that support, or lack thereof, prompted them to review their RCM options. “(Our previous RCM vendor), their support went right down after we star

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