IMPLEMENTING A PROGRAMMATIC APPROACH TO DISCOVERY Situation A global Fortune 10 company sought to rein in discovery costs and improve defensibility, consistency and efficiency in responding to litigation. The company needed to design and implement a best-in-class discovery operation including defined processes, supporting documentation, leading technology, external vendors, tailored pricing models, change management at all levels and a dedicated in-house team to govern the function and manage results. The pivotal shift was moving away from a model where decision making on process, tools, vendors and costs was performed on a discrete, case-by-case basis and replacing it with a programmatic approach. Solutions Our professionals: • Assessed the present-day discovery operations in par

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