Case Study: Mitratech and AT&T 1 WWAA How a global telecommunications leader consolidated its disparate ELM systems with TeamConnect ELM. The Company An American multinational conglomerate holding company that is a leader in global telecommunications and significant provider of American mobile telephone services. The Challenge The parent company was implementing an antiquated legacy platform for multiple processes, including eBilling, matter management, and legal hold. Additionally, the company had made multiple acquisitions with disparate ELM systems, causing a siloed workflow processes and fragmented systems landscape. This inefficiency led to an incomplete view of department operations across the organization. The company sought to implement a consolidated systems landscap

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