CASE STUDY Our client is a B2B eCommerce giant that commercializes business supplies to small and medium sized businesses through eCommerce website and call center. Based in Colombia as the first of its kind, it targets three kinds of customer profiles including large businesses, B2C customers and PYMES through cross-channel sales mediums like call centers, offline sale and eCommerce. Understanding the requirements of its vast spread customer base, our client is trading in hardware, software, printing supplies, stationery, cleanliness articles and cafeteria products. Serving clients successfully with a team of experts and available resources, client holds a significant position in the industry. In order to reach out to more customers with emerging markets, the client seeks to appro

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