Lean Management Thinking Programme Impact 21 - Case Study Lean Team Charlie Doeg-Smith Adviser, Start Ups Dave Howie Adviser, Existing Businesses Karen Cassells Projects Executive Linda McCallie Administration Carron Smith Development Manager Lean Project The company aims to improve the business advice / start-up service. 700 start-up applications will be processed each year and business activities can be summarised as below: • Client centr

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