Call: 717-843-4790 Email: Sales@Kioware.com Visit: www.KioWare.com CASE STUDY KioWare® is a trademark of Analytical Design Solutions, Inc. 1 IKEA MAKES WEBSITE AVAILABLE IN-STORE IKEA Gateshead uses Interactive Customer Service Assistant on in-store kiosks The kiosks display the IKEA UK website and “Anna”. Imagine having the product knowledge of every retail store employee at your fingertips. Imagine no longer, this has now become reality as many retailers turn to product information kiosks to supplement busy sales associate staff. One retailer taking advantage of this trend is IKEA Gateshead in the UK, part of the worldwide home furnishing retail that operates in 44 countries. IKEA Gateshead has decided to enhance the customer experience by displaying the IKEA UK’s retail web

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