A New York-based insurance company struggled with labor-heavy, manual dental claims processing limited by slow systems and lack of automation. Conduent introduced a cloud-first, no-code automation platform with advanced data extraction and workflow orchestration to modernize operations. The solution automated transcription of handwritten and typed forms, boosted registration accuracy, and provided continuous machine learning improvements. As a result, manual processes were cut by 60 percent, claim productivity rose 3–5 times, and processing rates nearly doubled from 35 to 69 claims per hour. Accuracy reached 98 percent, registration rates climbed to 94 percent, and claim lifecycle time was reduced by a full day.

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