Case Study

ICS

ICS

Pages 1 Pages

Lean Management Thinking Programme ICS Case Study February 2011 - Team 2 Lean Team Helen Maytum – Head of Marketing Emma Deakin – Head of Quality Assurance Margaret McLuckie – HE Programme Manager Elaine Fraser – Accounts Manager Lean Project Objective To improve the overall tutor recruitment process Process Mapping At the beginning of the programme the team mapped out the recruitment process which proved problematic as there was no clear pr

Join for free to read