ShoreTel. Brilliantly simple business communications. ICON was using a Merlin PBX and Centrex lines. The company decided it was time to take advantage of the leading-edge infrastructure that had been put in place to capitalize on the benefits of Voice over IP (VoIP). Lower-cost system was simple to manage While conducting an annual budget review, ICON looked closely at its communications costs, including phone lines, service fees, toll ch

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