CASE STUDY BOMGAR.COM I 866.205.3650 (U.S) I +44(0) 1628 480 210 (U.K./EMEA) I READ MORE CASE STUDIES > ©2013 Bomgar, Inc. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners. BUSINESS PROBLEMS • Required an additional customer support channel other than phone • Recognized a need for a robust audit trail to meet customer requirements • Required a remote support solution that allowed access to unattended remote systems due to data center monitoring services for many customers SCOPE • Five reps supporting hundreds of end-users across multiple clients throughout Australia RESULTS • Improved customer satisfaction by offering additional services to clients • mprove

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