Case Study ON THE NICE SOLUTION ABOUT ICATU SEGUROS Icatu Seguros is the largest independent insurance provider in Brazil in life insurance, pension plans and capitalization solutions. The com- pany has over 6.6 million customers. Its Rio de Janeiro contact center is comprised of 308 agents: 60% are employed by Icatu. The agents provide service 12 hours per day for 6.6 million customers and handle around 900,000 contacts annually. CUSTOMER PROFILE Icatu Seguros is the largest independent insurance provider in Brazil in life insurance, pension plans and capitalization solutions. WEBSITE www.Icatuseguros.com.br NICE CXone SOLUTIONS y CXone Omnichannel Routing y CXone Audio Recording y CXone Workforce Management RESUL TS ACHIEVED y Transitioned contact center agents to working

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