Coaching culture study IAG New Zealand Insurance company turns 5% operating loss to 7.6% profit The project IAG (Insurance Australia Group) NZ is the largest general insurer in New Zealand, with more than 2,000 staff servicing a network of nationwide call centres, 28 sales centres and 8 branches. In 2008, IAG NZ decided to invest in a coaching culture initiative. Culture transformation had been identified as a priority for the organization du

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