"I would spend at least an hour each day on debt chasing,”
"I would spend at least an hour each day on debt chasing,”
1 PagesCUSTOMER CASE STUDY THE CHALLENGE SOLUTION RESULTS 1300 780 524 | sales@ezycollect.com.au | www.ezycollect.com.au Sheffield Group has been serving their loyal customers with an extensive range of cutting tools and accessories for more than 40 years. Customer satisfaction is a top priority for this Australian company. When Kimberley Allbut joined the company five years ago, her main task was following up the hundreds of customers with small-value invoices that became overdue each month. While regular customers would eventually pay, she often needed to phone them first with a polite reminder. “I would spend at least an hour each day on debt chasing,” says Kimberley. Kimberley saves 5 hours per week as automated email reminders have replaced the need for phone calls reminders.
