Opening Statement Mike Palmer, a Pacific Northwest entrepreneur, established HydraMaster Corporation in 1969. Hot water carpet cleaning or “Steam Cleaning” was in its infancy at that time and Mr. Palmer was not impressed with the equipment available on the market so he began making his own in his garage. He slowly built his business and reputation over the years to the point of becoming the leading manufacturer in the world of Truck Mounted Carpet Cleaning equipment. In its beginnings, HydraMaster’s success led to rapid growth, which led them to seek ways to make their processes more efficient. The Business Need In an effort to seek opportunity for process management, HydraMaster did extensive research on what would take them to the next level in their company. They realized t

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