Case Study
Humboldt Storage and Moving
BACKGROUND Humboldt Storage and Moving assist companies and families with everything involved in the moving process, from relocating employees to moving valuable belongings. Based out of Boston, MA, Humboldt also provides moving services for cross-country relocations. Having been in business for over 100 years, Humboldt understands the stress that goes along with moving and strives to meet their ultimate goal of creating a relaxing experience for all of their clients. THE PROBLEM As a member of the United Van Lines operation, Humboldt was processing their orders, customer data and billing through legacy systems and applications. These were green screens, DOS-based systems that made it difficult to enter orders correctly. It would take them at least 6 weeks to train new staff t