Osmose Utilities Services, Inc. inspects utility structures in order to extend their life, evaluate and upgrade their capacity, and rehabilitate them. Osmose also uses detailed data analytics to help its customers optimize their approach to utility structure maintenance. The company partners with its customers to support their efforts to provide safe, reliable, and cost-effective service to their customers. Osmose provides exceptional services and cus- tomer support, yet until recently, its onboarding process needed improvement to match this same level of excellence. For example, because the company relies on a high number of field-based Company: Osmose Utilities Services, Inc. Industry: Utility Infrastructure Services Number of employees: 3,800

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