Case Study
How Write Back will transform the London Market’s Claims service
What are the top three benefits of Write Back to the claims handling process? Write Back will have a positive impact on the claims handling process in three key areas: speed, enriched data and avoiding duplication. The Claims Workflow Triggers will be received in almost real time whereas currently we have about an hour’s wait before we receive notification of these claims, so we’ll know about them almost immediately which is a huge benefit. The CWT’s will contain enriched data that will fill almost 300 data fields as opposed to the 60 – or thereabouts – that we currently receive. So the level of data coming through is going to be much more granular and detailed in comparison to what we are used to. Really, we barely scratch the surface with the current CWT’s so we’ll have a much more det