OVER WHITE--BLACK FILL @ 15% OPACITY VISIT WWW.EVERBRIDGE.COM CALL +1-818-230-9700 CS_TEXAS TECH_07.27.2021 | © Everbridge, Inc. Confidential & Proprietary Almost 80% of students will have contact with the University’s office of Student Financial Aid and Scholarships, where thousands of applications for loans, grants and scholarships are received and processed. This mammoth administrative task is managed by Supervisor Nikki Sosa, supported by her 60-strong call-center team at the Lubbock Campus, in north west Texas. Student enquiries are done either face-to-face on campus, on the phone or through digital channels such as the University’s website or social media channels. Having access to up-to-date information is vital, as the team strives to answer student enquiries ‘on-t

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