The Situation Four large physician groups merged to form AdvantageCare Physicians, one of the largest medical groups in New York City. Phil Myones, CIO and Steve Xenos, CTO were hired to merge these four disparate organizations into one. They had to take stock of all of the existing operating platforms, phone lines, phone numbers, call centers, email servers, EMR systems, etc. used to run the four separate organizations and determine how to integrate and/or replace them. The Solution Myones quickly learned that Tellennium, a telecom expense management and enterprise consulting firm, had already been serving two of the four physician groups so he brought Tellennium on to help with the task at hand. His immediate undertaking included upgrading, consolidating and integrati

Join for free to read