HOW STA IMPROVED OPERATIONS EFFICIENCY BY 62% Spokane Transit Authority Spokane Transit Authority transformed their agency from a pen-and-paper operations to a streamlined, electronic operations using state-of-the-art transit technology. Background: A No. 2 pencil and a pad of paper – those were the transit technology tools that Spokane Transit Authority (STA) used for years. And like many agencies, they thought it was best to stick with what they knew. The only problem? It wasn’t working in the fast-paced, technologically advanced world we now live in — that passengers demand we adapt to. Challenges: Conducting next day schedul- ing and completing payroll with only a pencil and paper made STA’s office operations in- efficient. STA was looking for a solution that would autom

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