CASE STUDY How responsive customer service helped slash shipping times and increase salesCase Study: Golden Technologies® How responsive customer service helped slash shipping times and increase sales CHANGING LIVES ACROSS THE WORLD Golden Technologies is the world’s leading manufacturer of high- quality seat lift chairs, power wheelchairs, scooters, and luxury adjustable beds. This family-owned and operated company distributes and sells its products throughout the globe, from the US and Canada to Australia, Europe, and Japan. In fact, Golden Technologies’ reliable mobility and ergonomic products have helped change the lives of millions of elderly and disabled consumers who rely on them every day. Since 1985, the two keys to Golden Technologies’ success have been a commitment

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