In 2005, Manitoulin faced a document management issue with their web portal, which led to an influx of support calls from customers struggling with a slow and complex document viewer. Seeking a solution, they turned to PrizmDoc® for Java, a Java-based HTML5 viewer that integrated seamlessly into their existing systems. The solution provided fast, server-side document processing, eliminating the need for customer installations and reducing technical support requests. This improved customer adoption, operational efficiency, and allowed for infrastructure upgrades, ultimately streamlining Manitoulin's services and boosting their bottom line.

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