This case study describes how PohlmanUSA, a technology-driven court reporting and litigation services firm, expanded its long-running relationship with Connectria to better manage a growing AWS environment that exceeded internal capacity for monitoring, patching, and keeping pace with AWS best practices. Connectria progressed from basic instance support to full management of PohlmanUSA’s AWS environments, documentation, and architectural controls, helping reduce downtime risk and improve operational reliability. The engagement emphasized cloud cost management through reserved instances and auto-scaling, including turning off nonessential environments outside business hours. To support regulated legal workflows involving PHI, PohlmanUSA also transitioned to AWS Key Management Service for en

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