CASE STUDY Western House Primary School How one primary school improved and simpli- fied their telecoms solution with Dataphone. Challenges Western House Primary School invested in a new telephone system with Dataphone because their old system could not adequately cater for their communication needs. The school needed a system that would help staff handle tele- phone calls efficiently while giving them more time to focus on the day to day tasks involved in running the school. Answering high volumes of calls was particularly difficult at the start of the day for Western House Primary School, and it involved staff taking and relaying messages to each other while other callers were unable to get through. Notifying parents about changes to timetables and school clo- sures was time co

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