Despite the growing use of intranets, wikis, Instant Messaging and content management tools like SharePoint, email remains the dominant communication and collaboration tool in the workplace. Email’s ability to convey anything and everything is a powerful enabler. Yet that enabler has resulted in email being overused and misused. Email usage has grown to the point that email inboxes fill faster than they can be handled. More and more of a corporate worker’s time is spent dealing with the onslaught of email, while the ratio of useful email to junk email has fallen. In the consumer space, Facebook and Twitter have shown how friends and family can stay connected and communicate frequently and richly without email. Employees use Facebook and Twitter to share with and follow their co-wo

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