How Mercy Fort Smith Reduced Emergency Department LWBS Rate by 30% Challenge Reduce LWBS rate and LOS in the ED Mercy Hospital Fort Smith is a 336-bed acute care hospital, part of the larger Mercy Health network of 45 hospitals across Arkansas, Kansas, Missouri, and Oklahoma. The hospital’s Emergency Department (ED) sees ~50,000 visits per year and acts as the front door of the hospital, responsible for ~60% to ~70% of admissions. Like many health systems across the country, Mercy Fort Smith has seen rising demand and crowding in emergency rooms. The emergency department at Mercy Fort Smith has always been central to the hospital’s service to the community, its system-wide operations, its financial sustainability, and its brand at large. Like many other leading hospitals around

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